Welcome to GymHQ ("GymHQ," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GymHQ platform, including our website, mobile applications, and related services ("Services").

By using GymHQ, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use GymHQ, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth (where applicable)
• Gender (optional)
• Profile photograph
• Emergency contact details (if provided)

Membership Information

• Gym membership status
• Membership plan
• Renewal dates
• Payment history
• Attendance records
• Check-in and check-out logs
• Membership identification number

Fitness Information

Where enabled by your gym, we may collect:

• Workout history
• Training sessions
• Exercise records
• Fitness goals
• Progress tracking
• Achievement streaks

Device Information

We may automatically collect:

• Device type
• Operating system
• App version
• IP address
• Browser type
• Device identifiers
• Crash reports
• Usage analytics

Bluetooth and Location Information

If you enable Bluetooth-based access features, GymHQ may detect nearby Bluetooth devices or beacons solely to authenticate your presence for gym entry, attendance verification, and access control.

Where required by your device, limited location permissions may be requested to enable Bluetooth functionality. GymHQ does not continuously track your location.

Payment Information

Membership payments are securely processed by licensed third-party payment processors. GymHQ does not store your debit card, credit card, or bank account details.

We may retain:

• Transaction reference numbers
• Payment status
• Payment dates
• Membership invoices
• Receipts

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Manage gym memberships
• Process membership payments
• Enable gym access and attendance tracking
• Display membership status
• Send renewal reminders
• Send account notifications
• Respond to customer support requests
• Improve platform performance
• Detect fraud and unauthorized access
• Maintain platform security
• Comply with legal obligations

3. Information Sharing

We only share information when necessary. Your information may be shared with:

Your Gym

Your gym receives information necessary to manage your membership, including:

• Profile information
• Membership status
• Attendance records
• Payment status
• Workout information where applicable

Payment Providers

Payment information is shared with licensed payment providers solely for processing transactions.

Service Providers

We may engage trusted third-party vendors to provide:

• Cloud hosting
• Customer support
• Analytics
• Email delivery
• SMS notifications
• Platform maintenance

These providers may only process information on our behalf.

Legal Requirements

We may disclose information where required by law, court order, law enforcement, or regulatory authorities.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information. Although we take appropriate measures to protect your data, no internet transmission or electronic storage system is completely secure.

5. Data Retention

We retain information:

• While your account remains active
• As required by applicable law
• To resolve disputes
• To enforce our agreements
• For legitimate business purposes

When information is no longer required, we securely delete or anonymize it.

6. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Export your information
• Restrict certain processing
• Withdraw consent where applicable

Requests may be sent to hello@gymhq.ng.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember preferences
• Improve website performance
• Analyze platform usage
• Enhance user experience

You may disable cookies through your browser settings, although some features may not function correctly.

8. Children's Privacy

GymHQ is intended for users aged 18 and above. Individuals under 18 may only use the platform with the consent of a parent or legal guardian or where permitted by their gym.

9. International Data Transfers

Your information may be stored or processed on servers located outside your country. Where applicable, we take reasonable measures to ensure adequate protection of personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Where material changes are made, we will notify users through the app, website, email, or other appropriate means. Continued use of GymHQ after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

GymHQ
Email: hello@gymhq.ng